Frequently Asked Questions
Product Information
At Work From Clothes, we take pride in offering garments and accessories that are as unique as the professionals who wear them. We collaborate with artisans from around the world, carefully selecting pieces that not only meet our high standards but also reflect our commitment to supporting small businesses and sustainable practices.
Each item in our collection is handmade with care and attention to detail, ensuring that you receive a product that embodies quality and craftsmanship. Before any piece makes it to our store, it undergoes thorough testing by Annabelle herself, ensuring it meets—and exceeds—your expectations.
Whether you’re dressing for a day at home or an evening out, our carefully curated collection is designed to bring comfort, style, and versatility to your wardrobe.
Shipping and Handling
At Work From Clothes, we understand the excitement of receiving your order, and we're committed to getting it to you as quickly and smoothly as possible. Once your order is placed, please allow 24-48 business hours for us to process it. As a small, dedicated team, we take the time to ensure every item is checked for quality and carefully hand-packed before it leaves our facility.
We are pleased to offer shipping through UPS, providing reliable and efficient delivery options to suit your needs. Choose from the following:
UPS Ground: Delivery expected within one to five business days.
UPS Two Day Air: Delivery expected in two business days.
UPS Next Day Air: Delivery by the next business day.
Once your order is on its way, you’ll receive a tracking number via email, allowing you to monitor its journey to your doorstep. Should you have any questions or concerns regarding your order or shipment, please reach out to us and we would be delighted to assist.
Returns and Exchanges
At Work From Clothes, your satisfaction is essential. We offer a 30-day return policy, giving you 30 days from the time you receive your order to request a return if you're not completely satisfied.
To be eligible for a return, your item must be in its original condition—unworn, unused, with tags, and in the original packaging. Please ensure you have your receipt or proof of purchase on hand.
How to Start a Return or Exchange:
Contact Us: Reach out to us at info@workfromclothes.com to initiate a return, or log in to your account on our website using the email address associated with your order to start the process directly.
Return Approval: If your return is approved, we’ll send you a return shipping label via email, along with instructions on how and where to send your package.
Important Note: Please do not send any items back without first requesting a return, as they will not be accepted.
Timeframe: We ask that you please allow up to 14 business days to see a full refund back to your original form of payment for returns, from the day we receive your returned item.
While we do not currently facilitate exchanges, you are welcome to return your order and once the return is accepted, make a separate purchase for a new item.
For any questions or concerns regarding returns, feel free to contact us at info@workfromclothes.com. We’re here to help!
Payment and Taxes
At Work From Clothes, we offer a variety of payment options to ensure a smooth and convenient checkout experience. We gladly accept the following payment methods:
Visa
Mastercard
Discover
American Express
Diners Club
PayPal
Your payment will be securely captured at the time you place your order. Please note that applicable taxes will be calculated based on the shipping address provided at checkout.
Chargebacks: In the event of a chargeback, the decision is made by the cardholder's bank, and unfortunately, Work From Clothes has no influence over or ability to reverse this decision. However, we’re here to help! If you believe a charge has been made in error, please contact us as soon as possible at workfromclothes@gmail.com. We can provide the necessary information to help you dispute the chargeback with your bank.
Gift Cards
- No Expiration Date: Our gift cards never expire, giving your recipient the freedom to shop whenever they’re ready.
- Easy to Use: Redeeming a gift card is as simple as using a credit card. Just enter the gift card code at checkout, and the balance will be applied to the order.
- Instant Delivery: Upon purchase, the digital gift card will be emailed to you or your chosen recipient, making it a quick and convenient gift option.
- Perfect for Any Occasion: Not sure of their size or color preferences? A gift card is the perfect way to let them choose exactly what they want, ensuring they’ll love their selection.
Contact Information
Email: info@workfromclothes.com
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